Payment Methods

 

Welcome to Toronavli (hereinafter referred to as "we" or "us"). We are committed to providing a secure and seamless online shopping experience for our inflatable spa tubs, bathroom furniture, and bedroom furniture. Please review our payment procedures below.

Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.

• Process Start
  When you are ready to purchase items from our online store, proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and security code (CVV). Please ensure that the billing address matches the information associated with your payment method.

• Payment Confirmation
  Once the transaction is initiated, the funds will be deducted from your account. You will receive an immediate on-screen notification confirming the success of the transaction. Additionally, an order confirmation email containing the payment receipt and order details will be sent to the email address provided during checkout.

Security and Data Protection
We take the security of your financial data very seriously and adhere to strict standards to protect your information.

• Credit Card Security
  All credit card transactions are processed using a secure, encrypted connection (SSL technology). We do not store your full credit card numbers on our servers. Your payment data is transmitted directly to the payment gateway in an encrypted format to prevent unauthorized access.

• Our Privacy Policy
  In compliance with Australian privacy laws, we only collect personal information necessary to process your transaction and fulfill your order. We respect your privacy and do not share your payment details with unrelated parties without your consent, except as required by law or to facilitate the transaction.

Dispute Resolution
We aim to resolve any billing issues amicably and efficiently.

• Resolution Services
  If you recognize a transaction on your bank statement that you do not recall or if the amount differs from your order, please contact us immediately. We will investigate the matter and work towards a resolution, such as a refund or correction, within a reasonable timeframe.

• Additional Help
  If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your card-issuing bank to initiate a dispute or inquiry process in accordance with their terms and conditions.

Communication and Support
We believe in keeping you informed throughout the payment process.

Updating Information
If there are any issues with processing your payment (e.g., declined card or insufficient funds), we will notify you via email immediately so you can provide an alternative payment method. We will also keep you updated on the status of your payment and subsequent order fulfillment.

Transaction Currency
All prices listed on our website and all payments processed are in Australian Dollars (AUD). Please be aware that if you are paying with a card issued outside of Australia, your bank may apply a currency conversion rate or foreign transaction fee, over which we have no control.

Contact Information
If you have any questions regarding your payment or need assistance, please contact us using the details below:

Address: 3478 PARADISE RD APT 131, LAS VEGAS, NV 89169-2788, United States
Phone: +1 (914) 329-7529
Email: solutions@toronavli.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)