Terms of Service

 

1. Introduction and Scope
This Service Policy governs your use of the Toronavli (hereinafter referred to as "we" or "us") website and the purchase of products from our online store, including inflatable spa tubs, bathroom furniture, and bedroom furniture. By accessing our website and placing an order, you agree to be bound by the terms and conditions set out in this policy. This policy applies to all transactions conducted on our online store.

2. User Accounts and Website Liability
You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. We strive to ensure the information on the website is accurate and up-to-date, but we do not guarantee that the website will be free from errors or omissions. We are not liable for any loss or damage arising from your use of the website or reliance on its content, except as required by law.

3. Product, Inventory, and Price Information
We reserve the right to inform you about our products, available inventory, and pricing at our discretion. We make every effort to display product information and prices accurately. In the event of a pricing error, we will notify you and give you the option to proceed with the corrected price or cancel your order. All prices are listed in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).

4. Orders and Payment
By placing an order, you are making an offer to purchase a product. All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase or issues identified with payment. Payment must be made in full at the time of ordering through the available payment methods on our website (e.g., Visa, MasterCard).

5. Shipping Policy
Delivery Area: We currently only support delivery to addresses within Australia. We do not ship to any other countries.
We offer free delivery on orders of $90 AUD or more. For orders under $90 AUD, a flat delivery fee of $9.99 AUD applies.

Processing Time: Orders are processed within 1 to 3 business days.
Shipping Timeframe: Delivery times typically range between 7 to 10 business days after dispatch.
Shipping Methods: Our primary shipping partners are Australia Post, StarTrack, Sendle, and Allied Express.
For more details on shipping times, coverage, and specific conditions, please consult our Shipping Policy page.

6. Order Cancellation
Cancellation Conditions: Orders that have not been dispatched may be cancelled within 48 hours of being placed. If an order is dispatched or more than 48 hours have passed since the order was placed, it cannot be cancelled. In such cases, you may wait for the delivery to arrive and then contact us to arrange a return for a refund.
Refunds: Refunds will be issued to the same payment method used for the original purchase.
Refund Processing Time: Once a refund is approved, it will be credited to the bank card (Visa, MasterCard) account used for the payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. Please contact us if your refund is delayed.
For more detailed information about the order cancellation process, please refer to our Cancellation Policy page.

7. Returns, Exchanges, and Refunds
Conditions for Exchange: If you wish to exchange a product, you may apply for an exchange within 45 days of receipt, provided the product is in its original condition and packaging.
Required User Actions: To initiate a return or exchange, please contact our service team with your order number and reason for the request. We will guide you through the necessary steps.
Return and Exchange Process: Once your request is received, we will provide instructions for returning the product. Upon receipt and inspection of the returned item, we will process your exchange or refund.
Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard) and credited to the same payment method used for the purchase.
Refund Processing Time: After the return is confirmed, the refund will be sent to the bank card (Visa, MasterCard) account used for payment. We anticipate the refund will be processed within 1-5 business days, depending on the banking institution. If you do not receive it within this period, please contact us for assistance.
For more detailed information on our return, exchange, and refund processes, please refer to our Returns and Refunds Policy page.

8. Privacy and Data Protection
We are committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988. We collect, use, and store your data solely for the purpose of fulfilling your order and improving our services. For comprehensive details on how we handle your personal data, please review our Privacy Policy.

9. Disputes and Applicable Law
This Service Policy and any disputes arising from your use of our website or purchase of products shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Toronavli or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, modify, distribute, or republish any content from this site without our prior written consent.

11. Product Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or from the products purchased from us. Our liability is limited to the purchase price of the product in question.

14. Modification of the Service Policy
We reserve the right to amend this Service Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes will constitute your acceptance of such changes. We encourage you to review this policy periodically.

15. Contact Information

Address: 3478 PARADISE RD APT 131, LAS VEGAS, NV 89169-2788, United States
Phone: +1 (914) 329-7529
Email: solutions@toronavli.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)