45-day easy returns or exchanges
Free delivery on orders over AUD 90
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Shopping Guide

 

Welcome to Toronavli (hereinafter referred to as "I" or "us"). We are dedicated to providing high-quality inflatable spa tubs, bathroom furniture, and bedroom furniture through our online store. To ensure a smooth shopping experience, please read the following guide carefully.

Preparation and Selection
Before making a purchase, we recommend that you carefully measure the space where the furniture or inflatable spa will be placed. Please ensure the dimensions match the specifications listed on the product page.

  • Product Details: Please review the material, color, and specifications of the items in our bathroom and bedroom furniture collections.

  • Usage Requirements: For inflatable spa tubs, please ensure you have an appropriate power source and flat surface for installation.

  • Inventory: As we operate exclusively online, product availability is updated in real-time on the website.

Shopping Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart.

  • Review: Please check the quantity, size, and model of the items in your cart.

  • Information Accuracy: Ensure that your shipping address and contact details are accurate to avoid delivery delays. We will use the information provided to process your order immediately.

  • Order Confirmation: After clicking the confirmation button, you will receive an order summary. Please review this one last time before proceeding to payment.

Payment Methods
We provide a secure payment environment for all transactions.

  • Accepted Cards: We currently accept credit card payments, including Visa and MasterCard.

  • Security: Your payment information is processed securely. We do not store sensitive payment card data on our servers. Please ensure your card is valid and has sufficient funds.

  • Billing: The transaction will appear on your statement once the payment is authorized.

Shipping and Delivery
We are committed to delivering your items efficiently.

  • Processing: Orders are processed promptly upon receipt of payment.

  • Tracking: Once your order has been dispatched, we will provide tracking information so you can monitor the status of your delivery.

  • Inspection: Upon delivery, please inspect the packaging for any visible signs of damage before accepting the shipment.

Returns and Refunds
We strive to ensure satisfaction with every purchase.

  • Eligibility: If you receive a damaged or incorrect item, please contact us immediately. Items must be returned in their original condition and packaging.

  • Process: Refunds are processed to the original method of payment after we have inspected the returned item.

Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information.

  • Data Usage: Your personal details are used solely for the purpose of processing orders and improving your shopping experience.

  • Protection: We implement strict security measures to protect your data from unauthorized access. We do not sell or share your personal information with unrelated entities.

Contact Us
If you have any questions regarding your order or require assistance, please contact us using the information below:

Address: 3478 PARADISE RD APT 131, LAS VEGAS, NV 89169-2788, United States
Phone: +1 (914) 329-7529
Email: solutions@toronavli.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)